Shipping Terms

At Customsets, we place great importance on safely and efficiently delivering your orders. Please review our shipping policy below for detailed information about processing times, shipping methods, delivery costs, and other important shipping-related matters.

Processing Times

• Orders placed before 13:00 (CET) are processed and shipped the same business day.
• Orders placed on weekends or public holidays are processed on the next business day.

Shipping Methods & Delivery Times

We offer the following shipping options:

• PostNL (Netherlands) → 7–15 business days
• DHL / Bpost / DPD / GLS (EU orders) → 7–15 business days
• FedEx Express (International orders) → 7–15 business days

Delivery times are estimates and may vary depending on the destination, customs procedures, or unforeseen circumstances such as courier delays.

Shipping Costs

We offer clear and transparent shipping rates:

• Netherlands → Free shipping
• European Union → Free shipping
• Rest of the World → Free shipping

No additional shipping costs will be charged unless explicitly stated at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to follow your shipment in real time.

International Shipping

We ship worldwide. Please note:

• Import duties, taxes, and customs fees may apply depending on your country. These charges are the responsibility of the customer.
• Delivery times may be affected by customs clearance procedures.

For questions regarding international shipments, please contact info@customsets.com.

Lost, Damaged, or Delayed Shipments

Lost or Missing Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at info@customsets.com and include your order number. We will investigate the issue with the shipping carrier.

Damaged Shipments

If your order arrives damaged, please take clear photos of the packaging and the damaged items and email them to info@customsets.com as soon as possible. We will provide a suitable solution, such as a replacement or refund.

Special Shipping Requests

If you have special shipping requests, including expedited processing or customized delivery arrangements, please contact us before placing your order at info@customsets.com.

Shipping & Delivery Overview

Order before 13:00 CET and your order will be shipped the same day. Fast and reliable delivery worldwide.

RegionCarrierRateDelivery TimeNetherlandsPostNLFree1–2 daysBelgiumBpostFree1–2 daysGermanyDHLFree1–2 daysUnited KingdomRoyal MailFree1–2 daysFranceLa PosteFree2–5 daysDenmarkPostNordFree2–5 daysSwedenPostNordFree2–5 daysNorwayFedExFree2–5 daysAustriaDPDFree2–5 daysSwitzerlandFedExFree2–5 daysSpainCorreosFree2–5 daysItalyPoste ItalianeFree2–5 daysIrelandFedExFree2–5 daysPortugalFedExFree1–2 daysGreeceFedExFree2–5 daysPolandGLSFree2–5 daysUAEFedExFree2–5 daysUSA / CanadaFedExFree2–5 daysAustralia / New ZealandFedExFree2–5 days

For countries not listed, please contact info@customsets.com.

Important Information

• Delivery times are estimates and may be affected by payment authorization or stock availability.
• We do not deliver to P.O. boxes.

Shipping Exceptions Due to Holidays

We do not ship orders on the following public holidays:

• New Year’s Day (January 1st)
• King’s Day (April 27th)
• Christmas Day (December 25th)
• Boxing Day (December 26th)